Privacy Policy

We are committed to protecting your personal data. In this privacy policy, we explain how Satrado handles your data in accordance with European GDPR legislation. 

1. General Principles

What is the purpose of this privacy policy?
This policy explains how we collect, use and protect personal data. The goal is to provide transparency and trust.
Who is responsible for processing?
Satrado (AB Flex SRL) is the data controller within the meaning of the GDPR.
To whom does this policy apply?
This policy applies to all visitors to our website, customers and business associates in Europe.
What laws apply?
We follow GDPR (EU 2016/679) and Belgian privacy laws.
How often is this policy updated?
This policy may be updated periodically. The latest version is always posted on our website.

2. Data we collect.

What personal information do we collect?
Name, address, e-mail, phone number, VAT number, order details and payment information.
Do we also collect technical data?
Yes, such as IP address, browser information and cookies to optimize the website.
Is sensitive data being processed?
No, we do not collect sensitive data such as medical or religious information.
Does data come directly from the customer?
Yes, all data is provided directly by you upon registration, order or contact.
Are we using external data sources?
No, we do not purchase or collect data through external databases.

3. Use of data

What do we use personal data for?
For order processing, delivery, customer service, billing and marketing (if authorized).
Is data used for marketing?
Yes, only after your explicit consent via opt-in.
How long do we keep data?
As long as necessary to provide services and in accordance with legal retention periods (usually 7 years for billing purposes).
Do we share data with third parties?
Only with logistics partners, payment providers and IT service providers necessary for execution.
Is data shared outside the EU?
No, unless required for international deliveries, and then only with GDPR-compliant guarantees.

4. Your Rights

Right of inspection
You have the right to know what information we hold about you.
Right of correction
You may have erroneous or incomplete data corrected.
Right of removal
You may request deletion of your data, unless legal retention requirements apply.
Right to object
You may object to the use of your data for marketing or profiling.
Right to transferability
You can request a copy of your data in a structured format.

5. Security & Contact

How do we protect your data?
We use encryption, firewalls and access restrictions to keep your data safe.
Who has access to the data?
Only authorized personnel and necessary service providers.
What in the event of a data breach?
We report serious data breaches within 72 hours to the Data Protection Authority and, if necessary, to data subjects.
How can you file a complaint?
You can always file a complaint with the Belgian Data Protection Authority or your national privacy authority.
Contact for privacy inquiries
AB Flex SRL - Satrado
Henri Lebbestraat 188, 8790 Waregem
E-mail: privacy@satrado.com